Passengers on TUI River Cruises are furious after paying thousands for luxury trips only to be trapped in sweltering heat with broken AC and plumbing—on ships like the Skyla and Isla, complaints include blocked hallways, sewage odors, and inadequate refunds. Despite TUI’s apology and promises of winter upgrades, travelers say they were misled and left feeling exhausted by conditions that turned dream vacations into disasters.
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