Marco Carrubba is a customer success leader who has spent his career at some of the biggest technology companies in the world, including Microsoft, VMware, and now LinkedIn.
In this episode of Making Revenue Tick, he joins Rich to unpack why customer success has moved from a support function into the commercial engine of the world's best SaaS businesses, and how AI is reshaping the discipline in real time.
We discuss:
1. How customer success became a revenue-owning function
2. Why 70% of job skills will change by 2030, and which won't
3. Why most companies aren't seeing ROI on AI
4. How the biggest companies actually roll out AI
5. What token-based pricing means for customer success
6. Why human relationships still win in an AI world
7. What Marco is most excited and most fearful about
Brought to you by Tick Talent, go-to-market recruitment for early-stage tech startups: https://www.tick-talent.com/
Where to find Marco Carrubba:
LinkedIn: https://www.linkedin.com/in/marcocarrubba/
Where to find Rich:
LinkedIn: https://www.linkedin.com/in/richwash/
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