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In this episode, I explain why admins are the most underleveraged people inside accounting firms and share 13 practical ways to use them to increase capacity, improve client service, and free up your professional staff. I also count down my top 10 accounting conferences still happening in 2026, then wrap up with a rapid-fire “This or That” Mailbag covering firm growth, tech, AI, conferences, and practice management decisions.
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// Chapters: 00:00 - Why Admins Matter More Than Ever 01:28 - The Power of Deskilling Work 05:45 - #1 Information Gathering 08:27 - #2 Client Tech Support 09:52 - #3 Phone Triage & Client Service 14:16 - Detail Review & Offshore Admins 17:22 - Admins as Project Managers 18:42 - Build Pods Around Admins 20:42 - Let Admins Run Your Inbox 22:29 - Grow Admins Into Accountants 26:53 - 🤓 Nerd Corner — Top 10 Accounting Conferences 37:14 - Mailbag
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