Crate & Barrel CEO Janet Hayes on Navigating Turbulent Times for Retail
16 Dec 2022
---
As CEO of retail giant Crate & Barrel, Janet Hayes has a unique perspective on how the pandemic disrupted consumers’ behaviors and altered attitudes. Lifestyles changed drastically, and so did customers’ demands for their homes and, increasingly, home offices. Crate & Barrel had to nimbly react to—and, ideally, anticipate—these shifts. Hayes says the company weathered the market’s turbulence by staying focused on what remains consistent: customers’ core expectations of value, quality, inspiration, and purpose.
This interview part of a series called “The New World of Work,” which explores how top-tier executives see the future and how their companies are trying to set themselves up for success. Each week, Adi will interview a leader on LinkedIn Live — and then share an inside look at those conversations and solicit questions for future discussions in a newsletter just for HBR subscribers. If you’re a subscriber, you can sign up for the newsletter here: https://hbr.org/my-library/preferences?movetile=newworldofwork.
