CrossCountry trains are basically grounded across most of Britain after a power outage crippled their Birmingham control center—leaving services from Glasgow to Edinburgh and Manchester to Birmingham in chaos, except for the Peterborough-Cambridge-Stansted line, which remains running. Buses are bridging gaps between Leicester and Peterborough, while rivals like Chiltern Railways and LNER are accepting CrossCountry tickets to help passengers. This isn’t the first time they’ve faced criticism—passenger watchdogs have long flagged poor delay handling and overcrowding, with June surveys showing lower satisfaction than other rail operators. Network Rail is working to restore power and systems, and CrossCountry is offering ticket flexibility until August 26 or refunds, plus compensation for delays over 30 minutes. They’ve apologized, calling it an unforeseen blow—and promise updates as they recover with partners.
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