A South London family—pregnant, with a toddler—was forced to flee their home for four months after a catastrophic leak worsened to the point of causing power outages and fire hazards, all while the council ignored repeated emergency calls. The fix? A mere ten-minute job for limescale, following a damning Ombudsman report revealing a 92% failure rate in council repairs. Though the council apologized and offered a goodwill payment, residents say little has changed, leaving them questioning if real accountability ever arrives.

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