Bromley Council is paying over $11,000 after failing to deliver tutoring and therapy for 20 months as mandated in a child’s Education, Health and Care Plan. The Local Government and Social Care Ombudsman ruled the council ignored parental complaints, missed annual reviews, and botched communication — even denying they’d received a complaint until proof surfaced. The council agreed to reimburse $9,000 for missed tutoring, $2,160 for therapy, and an extra $500 for emotional distress, totaling $11,160. This case underscores how vital it is for councils to honor EHCPs — not just legally, but to protect children’s futures and families’ sanity.
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