An aged care outreach service in the Illawarra is revolutionizing senior healthcare—95.6% of referrals avoided ER visits last year, getting vital treatments like IV antibiotics right in their familiar homes. Launched in 2023 and scaled across the region by 2025, the program handled over 2,500 cases, helping 120 seniors return from ERs to aged care. Doctors say hospitals are overwhelming for frail elders, so bringing care home reduces stress and eases ER pressure. The next step? Expanding to seniors still living independently—because listening to older patients is key to better care.

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