A woman was stranded at an airport in Spain after her identical twin sister’s digital settled status record glitched, blocking her from boarding — and the confirmation email even went to her twin. The Home Office admits this is a known issue with identical twins in their system, leaving thousands of EU residents stuck when it matters most. Despite claims that the eVisa system works for most, this case exposes critical flaws: poor communication, delayed fixes, and a glaring lack of human touch in high-stakes legal identity verification. As systems go digital, identical twins are being left behind — a stark reminder that tech must be designed with real people in mind.
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