Vinted’s AI moderation is spiraling out of control, banning users for selling secondhand items like $2 sandals — even when they’re legit. Single mom Emma Neil lost her account after relisting shoes she bought for $3; Matthew Connor, a pro seller, had his North Face fleece flagged as counterfeit and nearly lost his livelihood. Thousands are stuck in automated loops, venting on sadvintedfaces.com, while Vinted insists human reviewers handle appeals — but the flood of complaints shows the system’s broken, leaving users desperate for real human help.
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