A South London mom faced a nightmare eviction crisis as Wandsworth Council botched her housing support — delaying help, forcing document resubmissions, and pulling back two accommodation offers before finally securing her a place three months later. The Local Government and Social Care Ombudsman ruled the council at fault for its failures, citing poor communication, mental health strain, and unnecessary stress. As punishment, the council must pay her $500 and has already implemented service improvements to prevent future mishaps — while issuing a public apology.

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