A blind man with dementia, Mr. Y, lost critical support after his savings exceeded eligibility limits—leading Islington Council to abruptly shut down his payment account with just ten days’ notice. Despite being legally responsible for his own care, the council ignored his ongoing needs and failed to offer a smooth transition. The Local Government and Social Care Ombudsman ruled they “fettered their discretion,” demanding an apology, reinstatement of the account, reimbursement for expenses, and new safeguards. The council has agreed—and now has six months to prove it’s learned from this costly oversight.
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