An AI receptionist called EMMA, designed to slash GP wait times and handle 17 languages, is failing Yorkshire patients with thick accents—leading to frustration, missed appointments, and even A&E visits. While QuantumLoopAI insists the system transfers calls to humans when needed and boasts 90% patient satisfaction, real users say they’re being misunderstood, cut off, or forced to switch doctors. The tech push may be falling short for those who don’t fit the algorithm’s training data.

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