Reporting is one of the most foundational functions in a sterile processing department, and for years it has also been one of the most manual. Answering a single question about productivity, throughput or case readiness has often meant running several reports, exporting the results into spreadsheets and merging the data by hand before any of it could be presented. The information existed. It simply was not assembled into a form teams could act on in the moment.
That gap carries real operational cost. Time spent gathering and reconciling data is time not spent interpreting it, and every manual merge introduces the possibility of error or misrepresentation. Staffing requests, resource conversations and committee reporting all slow down when leaders must first defend where their numbers came from. For many SPD teams, the constraint was never the availability of data. It was the time and the confidence required to trust it.
What changes for a sterile processing team when reporting becomes centralized, visual and available in real time?
Welcome to ConCensis. In this episode, host Daniel Litwin, the Voice of B2B, sits down with Alma Mendivil, Director of the Sterile Processing Department at University Medical Center of El Paso, and Hana Rogers, Quality Assurance Manager of the Central Sterile Processing Department at Boston Medical Center, for the show's first cross-leader roundtable. Pairing a director's leadership lens with a day-to-day operational view from the floor, the conversation compares the old reporting workflow against their experience with CensiTrac Intelligence and traces the downstream effects on decision-making, manual workload, team morale and collaboration with partner departments. The discussion offers practical perspective for SPD leaders evaluating what they should expect from a reporting tool and how better reporting reshapes far more than reporting itself.
What You'll Learn...
- Why answering basic operational questions once required multiple reports and manual spreadsheet work, and what that pattern cost teams in both time and accuracy.
- How the ability to see a report build in real time shifts effort away from preparing data and toward interpreting it.
- The new reporting use cases these leaders unlocked, including prep and pack dwell time, five-day case forecasting, daily huddle notes and employee performance metrics.
- Why a single trusted source of data changes the tone of conversations with hospital leadership, operating room partners and outside committees such as infection control.
- How real-time visibility into productivity supports more timely recognition, coaching and staffing adjustments across shifts.What questions SPD leaders should ask before adopting a reporting tool, and what long-term impact to
- expect as surgical volumes continue to grow.
About the Guests
Alma Mendivil is Director of the Sterile Processing Department at University Medical Center of El Paso, one of the busiest medical centers on the southern border. She oversees departmental operations in a high-volume environment and led her team's reporting transition alongside her department manager and floor educator, giving her a direct view of how reporting shapes staffing decisions, leadership reporting and cross-department collaboration.
Hana Rogers is Quality Assurance Manager of the Central Sterile Processing Department at Boston Medical Center, a major academic medical center in the Northeast. Her work centers on the day-to-day operational realities of a high-inventory department, including throughput visibility, instrument movement and the practical workflow effects of how reporting is built and used on the floor.
