The $55 million drain from Kiwi pockets

Know your rights - or you could be one of those New Zealanders who collectively lose tens of millions by refusing to complain

It's estimated $55 million goes down the drain every year as Kiwis fail to ask for their money back when things go wrong

Find The Detail on Newsroom or RNZ 

Go to this episode on rnz.co.nz for more details