Rage. That’s what consumers are feeling right now. A new survey found consumer complaints hit a record high this year. Another from last year found a huge share of consumers felt ‘rage’ with a product or service problem. Just think about the modern consumer experience: hidden fees, ballooning customer support wait times (perpetually experiencing higher call volumes than usual) … shrinkflation! Argh!! What’s going on?
For sponsor-free episodes, subscribe to NPR+ Support public media with NPR+ and enjoy perks for over 25 podcasts like this one. This show’s perks include sponsor-free listening. Learn more at plus.npr.org.
See pcm.adswizz.com for information about our collection and use of personal data for sponsorship and to manage your podcast sponsorship preferences.
