Basecamp 5 is out in the world! In this episode, Jason Fried and David Heinemeier Hansson sit down with host Kimberly Rhodes to talk about some of the details of the launch and the big decisions that went into it. They discuss what went smoothly, what only a live rollout could reveal, and the response from current customers.
Key Takeaways
00:34 – How this launch compared to previous Basecamp versions
03:50 – Setting (and moving) the launch date
06:45 – How the mobile apps equaled a point of no return
13:07 – Going live is when things get real
16:31 – The decision to move all customers to Basecamp 5 at once
19:52 – Handling the customers who push back hardest
21:11 – How a great support team makes or breaks a major product transition
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